Refund & Cancellation Policy

1. Immediate Digital Delivery & Non-Refundable Nature

The price is US$9.90 for one complete digital report, with no subscription. Under our voluntary refund policy, sales are final once a report has been generated and delivered. We do not offer voluntary returns, exchanges, or refunds for dissatisfaction with the insights, perceived accuracy, change of mind, or regret after delivery.

A report that was generated and displayed on screen is delivered. Losing a saved link afterward does not turn a delivered report into a non-delivery; use the report recovery tool or contact support to restore access.

2. Statutory Right of Withdrawal (EU/UK)

Before checkout, you are asked to expressly consent to immediate supply of the digital report and acknowledge that, once supply begins, you lose the statutory 14-day right of withdrawal where the digital-content exception applies. Completing a purchase alone does not waive that right. The exception applies only when the required prior consent, acknowledgement, and contract confirmation have been provided under applicable law. This policy does not limit any non-waivable consumer rights.

3. Technical Failure & Non-Delivery Exception

Our voluntary technical-failure remedy applies only when you were charged but a verified system error completely prevented us from generating or displaying your purchased report, so you never received usable access. If you encounter such a failure, contact support@dogai.online within 7 calendar days of purchase with your checkout email and proof of payment, such as a Stripe receipt or Checkout Session ID. Do not send card numbers or assessment answers.

After verifying a qualifying failure, we will either restore access to your report or, if delivery cannot be restored, issue a 100% full refund within 3 business days. The time for a refund to appear on your original payment method depends on Stripe and your payment provider. We reply to support requests within 24–48 business hours.

The 7-day contact window governs this voluntary technical-failure remedy; it does not shorten any remedy required by applicable law.

4. Purchases Sold through Link

If your checkout identifies the purchase as “Sold through Link,” Link’s refund policy also applies and controls where it gives you broader rights than our voluntary policy. Link may consider requests made within 60 days for non-delivery, a substantially misdescribed or unusable report, corrupted digital content, or an unauthorized or duplicate payment. Link generally excludes a simple change of mind, subject to applicable consumer law. Link may review and issue a refund independently of our seven-day support window.